1. Where can I find Carroll Group’s Terms & Conditions?

Our current Terms & Conditions are available on the T&Cs page of our website.

2. How do I set up an online account with CGA?

To request an online account, email enquiries@carrollgroupaus.com or phone 1300 904 151.

An online account provides 24/7 access to tracking, purchase orders, and invoices for full supply chain visibility.

3. When can vendors drop freight at the Berrinba (QLD) head office?

General Freight: Monday–Friday, 7:30 am – 5:00 pm (QLD time)

Temperature-Controlled or Oversize: Contact our Operations Team at 1300 904 151 to book an allocated slot.

4. What time do regional services depart your Brisbane depots?

Our Regional Dispatch Schedule is updated weekly. Contact us at enquiries@carrollgroupaus.com or call 1300 904 151 for current departure details.

5. How is back-freight managed from regional branches?

Backloading is organised on a case-by-case basis. Please contact the relevant branch directly via enquiries@carrollgroupaus.com and we’ll connect you with the right team.

6. How do I get a quote or make a booking?

- Fill out the “Get a Quote” form on our homepage or email enquiries@carrollgroupaus.com.

- Once the quote is confirmed, we’ll issue labels and schedule your freight.

7. Where are Carroll Group’s branches?

Head Office – Berrinba, QLD

Port Logistics Hub – Lytton, QLD

South Australia Office – Adelaide

Project-specific and pop-up locations available as required.

8. Do you operate outside Queensland and South Australia?

Yes. We offer nationwide logistics coverage, including services in WA, NT, and NSW through strategic partnerships and scalable deployments.

9. How can I track my freight?

Use your consignment number to track orders online or call 1300 904 151 (Option 1). For help, email enquiries@carrollgroupaus.com

10. How do I lodge a complaint?

Please email enquiries@carrollgroupaus.com or call 1300 904 151 (Option 1). We aim to acknowledge all feedback within one business day.

11. Is my freight automatically insured?

Freight is transported at the owner’s risk unless otherwise agreed. We recommend arranging third-party insurance prior to dispatch.

12. What if my freight is damaged or lost?

Email enquiries@carrollgroupaus.com with your consignment number, packing list, and images. Or call 1300 904 151 to speak with our claims team.

13. What can Carroll Group transport?

We handle:

- General freight

- Oversize and heavy haulage

- Bulk and project cargo

- Temp-controlled freight

- DG consignments

- Port/wharf logistics

Full service list available on our Services page.

14. Can you transport vehicles or machinery?

Yes. For quotes, email enquiries@carrollgroupaus.com with pickup/delivery details, weight and dimensions or call 1300 904 151 (Option 2).

15. How should I package my freight?

Download our Freight Preparation Guide or enquiries@carrollgroupaus.com for packaging requirements specific to your freight type.

16. How will I know my freight is ready for collection?

You’ll receive a notification once your freight arrives. You can also track it online or contact enquiries@carrollgroupaus.com

17. Why choose Carroll Group Australia?

- Family-owned and values-driven

- ISO-certified

- National project capability

- End-to-end logistics solutions

- Real-time tracking and compliance reporting

For all enquiries, quotes, bookings, or support, please contact: enquiries@carrollgroupaus.com or call: 1300 904 151.